High Five: Catch up on the biggest stories this week

This week in Insurance Times, we kicked off with a piece from news editor James Cowen, as he sat down with Zurich’s head of broker proposition and distribution Georgina Davis to discuss avoiding a “computer says no” attitude.

• Georgina Davis: Zurich helping brokers avoid ‘computer says no’ problem when trading

After that, contributor Tim Evershed provided an article that investigated the troubles that travel insurers were facing as tourism levels surged post-pandemic. 

• Challenges for travel insurers as tourism returns to pre-pandemic levels

Later in the week, Insurance Times technology editor Clare Ruel sat down with Zurich’s group chief customer officer Conny Kalcher to look into the insurer’s journey to create meaningful relationships with its customers. 

• Conny Kalcher: Transforming the insurance customer experience block by block

Junior reporter Chantal Kapani also put together this month’s Big Debate feature this week, collating the opinions of leading experts on how insurance firms can navigate the reputational dangers of the reported ethnicity penalty.

• In Focus: How can insurance firms address pricing and reputational challenges arising from the ethnicity penalty?

And topping off the week, contributor Jon Guy spoke to Insurance Times Claims Champion Eddie Longworth about how his recent award win has influenced his campaign to create a voluntary code of conduct around the use of artificial intelligence. 

• Eddie Longworth: Claims Champion award has boosted momentum around AI code of conduct