Digi2L (A Rightpath brand)

What key achievement did your entry highlight?

The successful delivery of a bespoke online claims management portal, with automated assessment and validation of claims for a mass claims exercise, within 7 days. 53% of all claims received passed strict criteria for straight-through processing, without the need for handler intervention, saving the affected claimants time, and gaining the client a reduction in associated handler fees.

Can you share data or testimonials to back up your bid to win?

The portal saw over 60,000 claimants register their claim within the first 24 hours of operation.

What sets your firm apart from the other shortlisted contenders?

What sets Digi2L apart as a service provider to insurers is its ability to combine a practical understanding of leading-edge technology with years of extensive, broad and in-depth experience in the complexities of claims management, provided by parent company, Rightpath Insurance Solutions. This puts Digi2L in a unique position to deliver powerful and relevant digital strategy services for the insurers it serves.

How will you celebrate if you are the victor?

Digi2L are currently working on further innovative enhancements to challenge the standard online claims management model and to assist insurers with efficiency and cost-saving new features. If we are successful chosen as winners of the Insurance Times Claims Excellence Awards ‘Claims Service Solution of the Year’ category we will likely channel that considerable excitement back, as renewed energy, to deliver great results on our clients’ behalf.

DWF Law LLP

What key achievement did your entry highlight?

DWF have forged the way for use of Telematics data in claims / courts through taking complex GPS data / accelerometer data from Telematics devices / converting that data into disclosable format as evidence compliant with DPA and admissible in court.

Analysing Telematics data is pioneering / ground breaking and its use in claims across all areas but specifically in large loss cases and to identify fraud is truly unique.

DWF have achieved industry first case results to include the first finding of fundamental dishonesty where telematics data was relied upon to disprove a dishonest personal injury claims/ first use of Telematics data to detect a fraud ring.

Can you share data or testimonials to back up your bid to win?

Judy Dawson – Park Square Chambers - DWF have a very good reputation for dealing with telematics evidence, having been at the forefront of this development of this area of law.

Ollie Little – IFED - DWF's work in demystifying telematics is excellent. As new technologies come online in the fight against fraud, use of telematics are being used to support prosecutions now, in large part thanks to DWF.

Dan Monaghan – Cobden House Chambers - DWF has been at the forefront of several developments in fraud, specifically reliance upon telematics data. DWF has been ever-present in the evolution of reliance upon telematics.

What sets your firm apart from the other shortlisted contenders?

DWF have uniquely built a Telematics screening product and telematics claims predictor. The Telematics screening product imports telematics data / imports high risk fraud organisations / converts / analyses the data into disclosable evidence which underpins DWF's objectives to innovate legal services far beyond the traditional law firm.

DWF's Telematics claims predictor works on data sets to predict outcomes which is used to optimise the issues of liability / causation and fraud across all claims areas leading to a huge reduction of indemnity spend / frictional costs. DWF have established a reputation as the leading legal experts in telematics.

How will you celebrate if you are the victor?

The DWF team will party with our clients until the early hours of the morning.