Phone enquires to be managed by automated system

Tesco bank are launching a new system that will allow it to manage phone enquiries to support staff by Tesco Bank’s motor and home insurance customers.

The high level of automation and integration system by Attachmate ensures general insurance calls into Tesco Bank progress smoothly without unnecessary interruptions, and issues can be more effectively resolved without the customer having to be passed between agents.

Detailed reporting of call centre performance is also built into the new system, and easily integrates with all other back office systems.