Personal Lines related articles – Page 210
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News Analysis
Travel: the noose tightens
The prospect of regulation of the travel insurance sector looms large as the FSA garners more support. Katy Dowell reports
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Comments/Letters
Travel insurers must be regulated
Eric Galbraith says customers are suffering from inadequate advice
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Features
Mining the interface
Analysing and using the wealth of information that customers provide when they contact a company is proving difficult for the insurance industry. Keith Rodgers explains why
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Features
Courtesy is not enough
Motor insurers have the opportunity to retain customers who have had accidents by ensuring their claims run smoothly, but the question of courtesy cars could be the decider. Claire Rowland reports
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News
Budget to hire 600 in drive for growth
New UK office planned to deal with higher volume of business at Junction
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Features
Protect and survive
Despite profits being made in the payment protection market, Simon Burgess explains how companies are under increased pressure to provide a fair service
