Norwich Union has developed a best practice protocol for whiplash rehabilitation using evidence-based medicine (EBM).
The insurer has analysed the treatment of whiplash claims from its pilot rehabilitation centre in Maidenhead in collaboration with Rehabilitation UK.
NU has managed to reduce the time taken to settle claims under £5,000 by two-thirds. The insurer claims 90% of claimants are happy with the approach, which will be adopted on all Norwich Union whiplash claims in conjunction with three preferred partners — IPRS, Rehabworks and Rehabilitation UK.
Dominic Clayden, director of technical claims says “We would like to see rehabilitation at the heart of the compensation process and more willing engagement with claimants and their representatives focusing all stakeholders on the injured person's quick recovery rather than the size of a cheque”.
Read also...
NU secures minibus wholesaling deal
NU apology for 'recommend a friend'
Claims horror of Halloween
