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Firms must embrace ‘cultural change’ to meet Consumer Duty requirements – FCA’s Graeme Reynolds

By 2024-10-03T10:00:00

FCA consumer duty

Cultural change is important when it comes to the regulation because ’the duty is not a once-and-done exercise’, says director of competition

Complying with the Consumer Duty primarily involves “cultural change” – and ensuring that culture is set up correctly when it comes to firms implementing the duty.

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