All FCA articles
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NewsFirms must embrace ‘cultural change’ to meet Consumer Duty requirements – FCA’s Graeme Reynolds
Cultural change is important when it comes to the regulation because ’the duty is not a once-and-done exercise’, says director of competition
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NewsInsurtech IPOs ‘slowing down’ after investment downturn
’Potential insurtech investors are getting more nervous and risk averse and the path towards an IPO becomes a lot harder and longer to navigate,’ says chief operating officer
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NewsInsurer selects new distribution partner for Gap sales
’Gap is an important product for vehicle owners and we intend to ensure it stays that way,’ says owner
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NewsFCA probing another insurance market amid commission concerns
’We will act if we find that the market is not working well,’ says executive director
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NewsFCA warns of potential Gap action repeat in other markets after fair value review
’We’ll continue to take action where we see poor value,’ says director
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NewsFCA to boost headcount in Leeds
’This further expansion is testament to the success of our Leeds office,’ says chief executive
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News AnalysisBriefing: As the FCA looks to simplify its rules, what does this mean for Consumer Duty?
’This call for input will help to ensure our regulation remains effective, streamlined and comprehensible, maximising the duty’s benefits,’ says regulator
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NewsFCA launches review to streamline rulebook after Consumer Duty
’We now want to seize the opportunity of the duty and the move to a clear outcomes-based approach to streamline our rulebook,’ says chief executive
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NewsMost vulnerable customers see no service improvement since Consumer Duty
’It’s particularly concerning that vulnerable customers have not seen an improvement,’ says chief executive
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NewsFCA clamp down demanded over ‘widespread’ failures in claims process
’This research paints a shocking picture of insurers’ failure to handle customers’ claims in a timely, empathetic way,’ says director
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NewsThe insurance stories you may have missed during the Euros
Insurance Times rounds up the biggest stories you may have missed since the Euros began and started commanding the continent’s attention
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News‘Many firms need to make improvements’ as FCA publishes Consumer Duty outcomes review
Few firms had been able to provide clear evidence of where monitoring outcomes had led directly to action around improving these outcomes
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News AnalysisBriefing: It’s not about which customers are vulnerable, but what you do about it
Are we asking the wrong question when we ask for clarity on who exactly is vulnerable?
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NewsFCA reveals the firms it has allowed to restart Gap insurance sales in update
’We continue to work with the rest of the market to address our concerns,’ says executive director
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NewsBiba 2024: FCA admits it ‘can do better’ at explaining intentions
’Our approach is designed to raise transparency about what we are investigating,’ says regulator’s chief operating officer
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NewsFCA dispels profits myth about Consumer Duty
’We wanted to set higher and clearer standards and want firms to put their clients first,’ says director
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NewsFCA to explore big tech opportunities for insurance industry
’Big tech’s growing emergence in financial services has already made life easier for consumers,’ says chief executive
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NewsFCA reveals findings of review into travel insurance signposting rules
’Many people facing serious medical conditions struggle with the cost of travel insurance,’ says executive director
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NewsFCA issues new update on Gap insurance
’As a provider of Gap insurance with a commitment to championing the consumer, we understand the decision of the FCA,’ says managing director
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NewsFCA identifies ‘areas for improvement’ in insurers’ valuation of vehicles
The findings of the regulator’s multi-firm review have identified some failings in motor total loss claims
