Richard Harris has been appointed head of motor claims at Fortis.
Harris has previously worked for Endsleigh and Mercantile & General Reinsurance.
In his new role at Fortis, he will assume responsibility for Motor Onecall, Fortis' 24-hour claims service.
Fortis' claims director, Rob Smale, said, “I am delighted that Richard has joined us on the Fortis claims team. His experience with white-labelled claims models will be a great asset in terms of our wider affinity strategy, further enhancing our distribution capabilities. I am confident that his deep commitment to customer service will further strengthen our claims operation and the success of the Fortis claims team as a whole.”
Harris said: “It is Fortis' commitment to service that initially attracted me to the organisation. I am proud to lead a team that is dedicated to providing high levels of service to customers by empathising with them and fully understanding their circumstances and wider needs. I am thrilled by the opportunity to work with such a successful claims team at this exciting time, with the industry having recognised Fortis' claims excellence over the past year. The team has recently won the Insurance Times Claims Award in 2005 and was also recognised as the most efficient insurer at handling motor claims in 2004 by Datamonitor. I look forward to sharing new concepts and contributing to the future success of the team.”
