Laurent Matras
People & OpinionMid-summer madness arrives early
Insurers that perform a U-turn over rates do themselves, brokers and the customer no favours. It’s time for a return to sanity
People & OpinionIt’s insurance, but not as we know it
The insurer’s modus operandi used to be simple: customer takes out a policy, insurer responds when a claim arises. Not anymore
People & OpinionWhat customers really want – and how to give it to them
Columnist: Laurent Matras, managing director of Groupama Insurances
