All articles by Katie Scott – Page 46
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FeaturesBriefing: Is there such a thing as a non-vulnerable customer nowadays?
As the definition of a vulnerable customer is steered away from being solely linked to age, it falls to brokers and insurers to pick up the slack in terms of offering support when certain situations make claimants or policyholders feel vulnerable
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IT InterviewPrivate equity investment set to bring ‘significant firepower’ to Miller
The firm was ‘not going to be able to blossom in the Willis Towers Watson family’ says broker chief executive
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IT InterviewTelematics reaching mainstream ‘tipping point’ — Carrot boss
There has never ‘been a brighter future for telematics’ as the Covid-19 pandemic has ‘focused people’s attention’ says telematics business head
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NewsPIB Group buys landlord and lettings insurance broker
The firm has clocked up 35 acquisitions to date
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NewsCo-op underwriting sale to Markerstudy completes for £185m
The deal includes a 13-year partnership between the two organisations, to enable Co-op Insurance to expand its home and motor insurance footprint
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NewsCHO appoints AX Group chief executive as new chair
The new board member is replacing Kirsty McKno, who stepped down last month
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FeaturesWhat are the most profitable schemes for brokers amid the pandemic recession?
Although commercial combined schemes have brought brokers the most commission between April and September, residential property owners’ cover is declared the ‘biggest earner’ for this period
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NewsHome insurers could save around £368m in 2020 thanks to Covid-19 lockdowns
During the course of the year, there has been a 12.4% overall drop in home insurance claims
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NewsReputation is ‘hidden’ claims cost insurers must mitigate
A customer’s bad claims experience and the overall reputation of the insurer can have a correlating impact on claims costs, agreed expert panel
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NewsInsurers must be proactive around interventional rehab ahead of whiplash reforms – Connexus Group
Expert panel suggests that it is imperative to engage with third parties early in order to grasp a fuller understanding of claims costs
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NewsEthos Broking is ‘planning and preparing vigorously’ for Brexit, says MD
Ethos’ plans include the creation of ‘a Maltese PCC for one of our existing partners’
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News‘Partnership-led ecosystem’ central to future of broker success
It is not ‘feasible’ or ‘reasonable’ to expect brokers to have in-house capability for a myriad of value-added services, says broking chief executive
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NewsLV= pays out £10m in storm damage claims this year
The insurer says that the average storm claim cost is £2,600
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NewsUnderwriting is ‘battlefield that remains to be conquered’ by technology – Swiss Re
Expert panel agrees that the use of technology and data is transforming the role of the underwriter and that ‘tech-fuelled’ insurers need to be the norm rather than the exception
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NewsGeneralist brokers ‘can’t stay ahead’ in ‘asymmetric’ economic downturn – Partners&
Industry experts agree that brokers need to forge sector specialisms in order to better understand their customers and to ensure success post pandemic
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NewsFSCS to crank up supplementary levy to accommodate for firm failures
The general insurance distribution class retail pool will need to stump up an extra £29m, for example
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IT InterviewIn Focus: Independent brokers have ‘a mindset for survival’ – Ethos Broking
Building resilience while navigating the Covid-19 pandemic lies in forging progressive growth supported by the foundations of culture, communications and care, says Ethos Broking’s managing director
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Features‘Gross profit’ terminology confusion creates underinsurance hazard – Sedgwick
Determining insurable gross profit versus an accounting gross profit can be a headache for policyholders, however if calculated incorrectly, the ramifications on business interruption claim payouts could be impactful. Insurance Times explores the issue as well as possible solutions
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FeaturesBriefing: Productivity vs staff wellbeing – the homeworking conundrum
Productivity gains should not be at the detriment to employee wellness, especially as the pandemic presents a ‘mental health timebomb’
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NewsAlmost half of insurance professionals mulling career change post-pandemic - KMPG
Research reveals opportunity for insurers to invest in staff training if they want to attract and retain talent
