Expert view: Increase customer claims satisfaction with self-service

The first in a series of three videos from 360Globalnet; ‘The Customer Experience’ explores the big role Customer self-service will play in insurance claims and how to increase customer claims satisfaction.

Already customers are finding out what it’s like to be at the heart of a claim. Gathering and submitting evidence is the starting point for a level of service that will see insurance keep pace with other industry sectors. 

To view the video, click here