All Expert Views articles
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Embracing innovation to drive best practice in account management – Gallagher Bassett
Gallagher Bassett’s client services director, Rob Glenister, explores how innovative account management can lead to improved client relationships, customer satisfaction and business growth In an era where customer expectations are constantly evolving, generative artificial intelligence (AI) is commonplace and Zoom fatigue continues to be a challenge, finding the right balance ...
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Adapting to a new claims future – Crawford and Company
Glenn Thornton, head of major and complex loss at Crawford and Company, discusses how technology is impacting the future of claims
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Do your due diligence and documentation – Pen Underwriting
Richard Webb, managing director of UK financial lines and specialist liability at Pen Underwriting, which incorporates Manchester Underwriting Management, examines the importance of effective record keeping for brokers and what can go wrong if this is not completed
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Q&A: Travelers on partnering with solicitors to manage risks and seize opportunities
Sponsored content: Sharon Glynn and James Graham, managing directors of professional indemnity (PI) at Travelers Europe, review how market challenges impacted the recent PI renewals season for solicitors
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Q&A: RSA talks ‘breaking barriers’ around eTrading complex SME risks
Sponsored content: Mark Brinksman, senior product and channel leader at RSA, explores how RSA has improved its eTrading capability by empowering brokers to handle larger risks online
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Q&A: Charles Taylor InsureTech discusses London market digitalisation
Reiss Gavin, senior project manager at Charles Taylor InsureTech, discusses the challenges of Blueprint Two and how the London market could move forward
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Video: Arch’s Mike Bottle talks broker service
Sponsored Content: For Insurance Times’ latest Expert View, deputy editor Yiannis Kotoulas sat down with Mike Bottle, senior vice president for distribution and strategy at Arch Insurance, to talk about the importance of broker service
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Elevating strategic decision-making through data insights – Gallagher Bassett
Stephen Bevan, senior business development manager at Gallagher Bassett, explains how insurers can have confidence in their decision-making processes when tapping into data insights
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The continued rise of AI – Carpenters Group
Kevin Perkins, technical lead and operations manager at Carpenters Group, considers the impact of artificial intelligence on insurance fraud
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Pearson Ham Group: Is it all change for the UK car insurance market?
Stephen Kennedy, director of insurance pricing at Pearson Ham Group, discusses the drivers of car insurance pricing last year and how this could impact premiums in 2024
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Video: Arch’s Mike Bottle talks broker service (Part 3 of 3)
Sponsored Content: For Insurance Times’ latest Expert View, deputy editor Yiannis Kotoulas sat down with Mike Bottle, senior vice president for distribution and strategy at Arch Insurance, to talk about the importance of broker service
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Video: Arch’s Mike Bottle talks broker service (Part 2 of 3)
Sponsored Content: For Insurance Times’ latest Expert View, deputy editor Yiannis Kotoulas sat down with Mike Bottle, senior vice president for distribution and strategy at Arch Insurance, to talk about the importance of broker service
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Q&A: RSA discusses eTrade improvements
Sponsored content: Rob Flynn, managing director of SME at RSA, discusses his time in the role before moving into his new role as commercial lines chief transformation officer in May
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Video: Arch’s Mike Bottle talks broker service (Part 1 of 3)
Sponsored Content: For Insurance Times’ latest Expert View, deputy editor Yiannis Kotoulas sat down with Mike Bottle, senior vice president for distribution and strategy at Arch Insurance, to talk about the importance of broker service
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What’s next for ESG in 2024 – Gallagher Bassett
Sponsored content: Ashley Easen, director of risk and ESG at Gallagher Bassett, shares insights into the steps firms can take to meet regulatory requirements, build customer trust and protect against reputational damage
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Q&A: Hiscox on growing its broker schemes proposition
Lee Turner, national schemes sales manager at Hiscox UK, talks to Insurance Times about the insurer’s plans for the schemes sector
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Navigating the property storm – Travelers
Sponsored content: Amy Ferreira, development underwriter at Travelers Europe, explains how insurers are responding to risks in the property market
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Restoring consumer trust in the insurance sector – Love2shop
Sponsored content: Love2shop’s director of business development, Frank Creighton, explores why consumer trust in insurers is falling and how this can be rebuilt
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Video: CFC cyber boss discusses world’s first Cyber Monitoring Centre (Part 3 of 3)
Sponsored content: For Insurance Times’ latest expert view, acting editor Yiannis Kotoulas sat down with CFC’s head of cyber strategy to talk about the world’s first Cyber Monitoring Centre
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Video: CFC cyber boss discusses world’s first Cyber Monitoring Centre (Part 2 of 3)
Sponsored content: For Insurance Times’ latest expert view, acting editor Yiannis Kotoulas sat down with CFC’s head of cyber strategy to talk about the world’s first Cyber Monitoring Centre