UK chief to take on responsility for Asia-Pacific region
Crawford has announced strategic executive changes to its operating model and management team.
In a statement the company said the changes, which will see Crawford’s services divided into four business units and the global executive management team rationalised, were designed to "drive revenue growth and improve service to clients by leveraging Crawford’s superior service delivery, global market position, and regional distribution network."
Crawford Global Property & Casualty Services will be divided into two business units: Americas and EMEA (Europe, Middle East and Africa) and Asia-Pacific.
Kevin Frawley, previously executive vice president of Global Business Development, will become chief executive, Americas, and will have responsibility for the property and casualty operations in the US, Canada, Latin America, and the Caribbean.
Ian Muress, chief executive, EMEA, will assume the additional responsibility for the Asia-Pacific region.
Richard Martin, chief executive, Asia-Pacific, will continue to have responsibility for the region but will report to Muress.
Broadspire, which provides workers’ compensation, medical management, and integrated disability management services, will continue to be led by Dennis Replogle, and newly appointed president Kenneth Martino.
Bruce Swain, executive vice president and chief financial officer, and global chief information officer Brian Flynn will be a part of the global executive management team reporting to global chief, Jeffrey Bowman.
As part of the reorganization, Information Technology will be renamed Information and Communications Technology (ICT).
Three new global executive management positions have been created. Allen Nelson, executive vice president, general counsel and corporate secretary, will add the newly created role of chief administrative officer to his current responsibilities. Crawford's Home Office administrative departments including Human Resources, Quality, Compliance and Training, Marketing, Vendor Management and Internal Audit will report to him.
Phyllis Austin, senior vice president, Human Resources, will become the global human resources director and will be responsible for the policy development and liaison to HR teams in each business unit.
Glenn Gibson, former Americas’ chief, will assume the newly created role of senior vice president, Global Strategy, Projects and Development.
Michael Reeves, senior vice president, Corporate Multinational Risks, will assume the newly created role of senior vice president, Global Markets, and will be responsible for the business development of global clients through the cross selling of its products in all business units.
Global chief executive Jeffrey Bowman said the changes would make the team less complex, more matrix oriented, and would give the company the ability to adapt quickly to the rapidly changing market conditions both locally and globally. Bowman said: "We lead the market in 3 of the 4 segments in which we operate. This fact, coupled with our strong brands, unrivaled expertise and management in each business unit leaves us well positioned to exceed our client’s expectations.
"The changes we are announcing are focused on increasing revenue and profitability to increase shareholder value. We need to ensure the markets we operate in have a full understanding of the diversity of services and quality of our operations in all regions."
