ClaimTracker has launched a repair service for insured goods which it states will make claim settlements more economical for insurers and dramatically improve the settlement process for policyholders.
The company said that the application will ensure full transparency in the status of a claim and will shorten the claim ‘life-cycle', increase customer service levels and lower call centre and administrative costs.
The ClaimTracker software links insurers, suppliers and policyholders and is primarily designed to automate new instructions, quotations, e-invoicing and ‘milestone' progress reports.
The company claims it will substantially reduce call centre dependency by enabling policyholders to track the progress of their own claim at any time of day or night via text messaging, a multi-lingual web service or by phone.
Re-Claim IT, the repair side of the business, is capable of repairing more than 400 machines per day. The company said the Damage Evaluation and Fraud Detection units of the workshops are committed to reducing bottom-line claim costs by prioritising board-level inspections and adopting a “repair” rather than “replace” philosophy.
ClaimTracker managing director Mari Haigh said: “We do not subscribe to the view that ‘new-for-old' is the only option available, neither to the idea that both insurance companies and claimants should be forced into accepting the financial penalties associated with that approach.”
Haigh added: “Re-Claim IT offers a unique opportunity to re-examine settlement standards in the IT claims business and bring competition back into the marketplace. By prioritising repairs, we not only substantially reduce settlement costs, but also reduce the growing problem of potential policyholder fraud.”
