Business Partner of the Year
This category is designed to recognise outstanding service partners who consistently go the extra mile for their UK-based brokers and insurers to help them structure, deliver, and communicate about their products and services to their clients and partners.
From loss adjusters, technology firms and ratings agencies, to communications/ marketing agencies, consultancies, fraud and credit data specialists – judges were looking for innovative approaches and expertise, tireless service and demonstrable evidence of success.
All the finalists are listed below. Use the links to find out more from the entrants who have answered our series of Q&As.
Ninety and Talbot Underwriting Partnership for Product Innovation
What key achievement did your entry highlight?
Ninety partnered with Talbot Underwriting to support the next phase of growth of their internal innovation capability. There was an opportunity to develop a more customer/user-centric approach and bring the wider organisation on board. Ninety lived up to the challenge to assist in bringing to life a solution that their customers would use and which would provide commercial benefits to the business.
Through our innovation methodology, training modules, and the project, Ninety engaged with over 70% of the organisation, spreading an innovation mindset and leaving behind a ‘customer-centric’ approach that has enhanced their team and left a real momentum regarding what Talbot is capable of.
Ninety Team
Can you share data or testimonials to back up your bid to win?
“Working with Ninety was both a pleasure and a success. We achieved successes and moved at a pace that we simply would not have managed on our own. Ninety fitted into our team seamlessly, quickly understood our ambitions and the problems we needed to overcome to realise them.”
Jamie Garratt, Head of Innovation, Talbot Underwriting
“Having Talbot involve me in this pilot made me feel like they have me on board and that they trust my advice and opinion, they lean on us if they want to test out something cool and we'd do the same" - Broker
What sets your firm apart from the other shortlisted contenders?
Ninety are true business partners, not mere consultants. This is reflected in the insurance sector voting us Consultancy of the Year 2019.
Our structured 123 Framework™ enabled us to work with Talbot to push boundaries and focus on the user needs. Not only did we partner to develop a customer-centric proposition, but along with the internal process improvements, we have assisted Talbot in adapting culturally to embrace, even further, an innovative way of working. As a social enterprise, Ninety was also pleased to donate 90% of profits from this project to charities working to alleviate global poverty.
How will you celebrate if you are the victor?
Ninety is a true people's organisation. We have celebrated the achievements so far in this journey with our team, clients, partners, and the organisations that benefit from the 90% of profits that we give to charity as part of our social mission. We are grateful for the recognition from the awards and we’ll make sure that the victory is celebrated collectively in style.
PremFina
What key achievement did your entry highlight?
We empower our clients who may have never ventured in this space to do premium financing themselves as they know their customers best with a digital online ecosystem to address the needs of the end insurance consumers and customers; but also to make insurance more accessible and affordable by empowering brokers, MGAs and insurers.
We allow brokers and MGAs to maximise control over their customer relationships and increase revenue and profit by providing them with their own-branded premium finance software and financing options.
The PremFina Team
Can you share data or testimonials to back up your bid to win?
A reflection of our ongoing support to our clients is shown through their testimonials, with Bennetts - A Division of Saga claiming "PremFina gives us control!", Assura - “We couldn’t be happier with our decision to work with PremFina”, One Call - “The only solution offering flexibility, technology and scalability”, Reactive Insurance “Level of customer care and training has been exceptional”, Robert-Goodson “Premium finance with a difference” and Larsen Howie “We’ve took our customer service offering to the next level and gained on our competitors”.
What sets your firm apart from the other shortlisted contenders?
PremFina is the only premium finance company offering our own integrated white label software, with flexible financing options. Flexibility is our differentiation in the market and key to our success.
We exist to help people, empower our partners and transform the insurance industry for the better, creating a world where insurance is accessible and affordable for everyone.
We offer a unique hybrid of financing by allowing brokers/MGA’s to self-finance and control all their revenue by setting their own fees, charges and interest rates. They can mix and match their own funds plus third-party funds for a unique premium finance offering in the market.
How will you celebrate if you are the victor?
The whole team at PremFina is grateful for the recognition. We will celebrate as a team (most likely virtually!) if we are the victor!