Aon invests in claims advocacy initiative

Aon Risk Services has pledged to significantly increase the number of claims management executives in the Aon Risk Services operation. The roles, which will be based throughout the UK, will focus on claims dispute resolution.

There will also be an emphasis on managing claims statistics to identify trends and hot spots, to help manage claims portfolios and assist in risk management. The claims management executives will work closely with claims support units, which will be established in Birmingham and Glasgow.

John Bell, head of claims for Aon Risk Services UK, said: "We are anticipating the need for speedy resolution of liability claims when the Ministry of Justice proposals are adopted and the changes to our claims model will enable our clients to benefit from more streamlined claims processes.

"By improving our claims proposition now, our clients will be better placed to benefit from the savings in legal fees if liability can be decided within the reduced timescales. Intermediaries who insist on being involved in claims administration risk costing their clients money by introducing unnecessary delays into the process.”

The move follows on from development work carried out with clients and draws on arrangements for the majority of clients, who already have direct access to insurers on standard/non-complex claims.

“For the past two years, we have had clients dealing direct with insurers. This strategy has proved successful and we are now rolling it out across all clients for their benefit. Our new team will ensure that our clients continue to receive a first class service", John added.