If legacy technology is not updated coherently across the supply chain, this could ’create inconsistent customer experiences at different points in the customer journey’, says law firm chief executive
According to the 2024 Industry Trends Report, published by insurance software company Earnix in November 2024, modernising legacy technology systems is the biggest challenge for insurers today – 49% of the 431 global insurance executive respondents added that they were behind schedule with their digital transformation journeys to update legacy programmes.
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