Analysis

Opinion: Personal motor market continues to be messy

By 2024-05-15T08:00:00

clipboard, application fraud, magnifying glass

With 28% of UK motorists committing application fraud, can motor insurance customers really blame insurers when claims aren’t paid out?

While personal lines insurers are spinning myriad plates, consumers have let their dissatisfaction with motor insurance be known – exclusive analysis from Insurance DataLab revealed that one-third of all insurance complaints referred to the Financial Ombudsman Service over the last five years concerned motor insurance, making it the most complained about UKGI product.

However, can motor insurance customers really slide the full blame for ropey service onto the insurance market?

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