Insurance Times Awards 2024: Zurich Insurance delivers 70% improvement in service levels to brokers
Nikki Lidster, head of SME and trading at Zurich Insurance, talks about the firm’s entry for the Excellence in Professional Development – Broker/Insurer/MGA award
Backchat: October 2024
A new restaurant opening, a conference with a twist and something for all pet lovers – what has the insurance industry been up to of late? You heard it here first…
Zurich set to reveal new three year plan
The plan will be shown to investors at a meeting later next month
Zurich evolves net zero plan to better support global economy’s transition journey
The insurer’s four pillar road map includes insurance-related targets that will see the firm engage with heavy emission customers to support net zero transitions
Zurich and Marsh McLennan look to bridge cyber protection gap
’The threat of cyber attacks poses a significant risk to both societal and economic stability,’ says group chief executive
Ardonagh-owned MGA to acquire Zurich UK’s marine brand
’The business will highly complement our marine specialism and expand our product and proposition,’ says chief executive
TechTalk: Uptick in chief artificial intelligence officers joining insurance c-suites
AI ’doesn’t fit squarely in technology [roles] because data is involved’, therefore more firms have begun hiring chief artificial intelligence officers, says chief executive
In Focus: How can firms prevent their software from becoming legacy technology?
We asked: With rapid technological evolution, how can firms prevent their software platforms from becoming legacy tech in the medium-term while keeping pace with advancements?
Briefing: Schools, charities and public sector sees ‘more frequent’ cyber attacks in 2024
Cyber criminals seeking personal data phishing and ransomware opportunities are looking at tightly resourced schools, charities and public sector firms as targets
Briefing: Rampant regulation poses threat to D&O claim volume
Brokers must support company directors to ensure they are not ‘left to their own devices’ around incoming regulation, as implementation uncertainty can cause D&O claims
Briefing: Why the Crowdstrike IT outage is a ‘wake up call’ for the insurance industry
Industry grapples with ‘scalability challenge’ around generative AI
Will the lithium-ion battery boom trigger an insurance bust?
Briefing: Addressing the insurance technology skills gap bottleneck after Girls in Tech bids farewell
Zurich UK promises brokers direct interaction with underwriters rather than ‘a robot’
Head of SME trading says insurer’s ’SME underwriters are empowered to make underwriting decisions in the moment’
Conny Kalcher: Transforming the insurance customer experience block by block
’What we are doing is moving a whole super tanker that’s used to working one way to work in a different way,’ says group chief customer officer
Georgina Davis: Zurich helping brokers avoid ‘computer says no’ problem when trading
’We have, 100%, all real people behind our online platforms,’ says head of broker proposition and distribution
Tim Bailey: ‘Attracting and retaining talent’ vital to Zurich’s success
Since taking the helm, nurturing a pipeline of diverse talent has been one of the main priorities for Zurich’s chief executive
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