Rockwell FirstPoint Contact has launched FirstPoint Business Edition, a multi-channel contact centre solution for Small-to-Medium sized Enterprises (SME's).
The company claims this will offer SME's "the flexibility, functionality and integration enjoyed by the world's largest contact centres, at an extremely competitive price".
Rockwell says that as the suite of applications can manage voice, email and web contacts within a single solution it could lower the cost of entry for SME contact centres by up to 30%.
The system combines centralized queuing, routing and reporting for multiple contact channels, with real-time and historical reporting, as well as Computer Telephony Integration (CTI) and self-service capability through
Interactive Voice Response (IVR).
Spokeswoman Mary Ellen Moser said: "FirstPoint Business Edition represents a revolution in terms of pricing, sophisticated functionality, and more importantly, ease of installation and integration capability.
"In the past this market has been held back by the financial and operational risks associated with complex, costly contact centre installations; we believe we have dismantled the barriers.#2
She added: "Smaller enterprises can now compete on a level playing field with the multinational giants."
