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complaints (6)

Five years of ombudsman data exposes insurance’s biggest complaints

2025-04-02T07:00:00+01:00By

A five-year review of ombudsman complaints data reveals motor insurance continues to dominate complaints volumes, while travel insurance has the highest upheld rate of the major UKGI business lines

3045-0156-James Barrett

Arch Insurance promotes for new head of cyber and healthcare

2025-04-01T12:06:00+01:00By

’He is a highly experienced underwriter with proven leadership credentials,’ says chief underwriting officer

Geoff carter 2

Motor market currently ‘at about the softest point in the cycle’ – Geoff Carter

2025-03-26T08:00:00+00:00By

‘Our view is that the market is substantially underpriced on new business at the moment – the pendulum has swung too far,’ says chief executive

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Five years of ombudsman data exposes insurance’s biggest complaints

2025-04-02T07:00:00+01:00By

A five-year review of ombudsman complaints data reveals motor insurance continues to dominate complaints volumes, while travel insurance has the highest upheld rate of the major UKGI business lines

In Focus: Was Gap insurance ‘unfairly targeted’ by the FCA?

2025-03-31T07:00:00+01:00By

’The way [the FCA has] gone about it, closing down an entire market, is unheard of,’ says managing director

Motor market currently ‘at about the softest point in the cycle’ – Geoff Carter

2025-03-26T08:00:00+00:00By

‘Our view is that the market is substantially underpriced on new business at the moment – the pendulum has swung too far,’ says chief executive

Insurers ‘aren’t promoting’ telematics enough to consumers

2025-03-25T15:00:00+00:00By

’The richness and relevance of telematics data remain invaluable to insurers committed to fair pricing and improved road safety,’ says head

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Sector must ‘start again’ to tackle ‘different beast’ of commercial fraud

2025-04-01T14:00:00+01:00By

’It wasn’t that long ago that the insurance industry came together to tackle major personal lines fraud, so it should be easy to do it again,’ says executive director

Strengthening resilience first step to closing the cyber risk protection gap

2025-04-01T07:00:00+01:00By

Cyber resilience is ’one of the most systemically important issues of our time,’ says chief executive

Allianz UK appoints commercial CUO and CTO

2025-03-28T07:31:00+00:00By

’With both having experience of Allianz and, more importantly, extensive expertise in their areas, I am convinced that they will contribute to the company’s continued success and innovation in the insurance sector,’ says interim managing director

Leeds-based duo launch new broker

2025-03-18T09:00:00+00:00By

’I now have the opportunity to work closely with my childhood friend and it’s a dream come true,’ says co-founder