Premium Credit (PCL) has launched a customer communication infrastructure to "automate the design, production, management and delivery of all essential customer communications".
The company said the system would allow it to work more efficiently by improving quality control and "permits a rapid system response to regulatory changes".
The flexibility of the new system will mean the company is now in a good position to respond quickly to changes expected in the consumer finance industry, following the recently passed Consumer Credit Act 2006, PCL said.
The new software allows PCL to make changes to letters and credit agreements via a series of rules applied to templates, it said. These templates can be used to control anything from content and branding, through to personalised services and delivery.
The use of automated rules reduces the amount of manual intervention and results in correspondence being issued more both quickly and accurately.
