The travel insurance price battle was won by Options for single trip and annual cover, according to customer service performance measurement company Direct Excellence.
In a continuous programme of mystery shopping carried out in the final quarter of 2002, it also found that Goldfish entered the Top 10 lowest-priced single trip insurance at the expense of Sainsburys Bank, which slipped down to 12th. The key change in Top 10 annual cover list is the drop-out of Halifax Insurance and the entry of Bank of Scotland in at 10th place.
The best price providers are not to be seen in the fastest call table - so it might prove that low prices come at the expense of waiting.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.





































