Insurer benefits from software system
Norwich Union Insurance has passed a milestone in the drive to improve and simplify access to important policy documents for its network of agents and brokers.
Up to 10,000 documents are now being electronically packaged and delivered each day and posted to its channel extranet using a customer communications management (CCM) solution from Skywire Software.
Norwich Union commercial documents are now being pulled from a range of internal IT data streams and converted directly into PDFs. These are then accessible online, within a secure environment, as required.
This has led to significant print, paper and postage cost savings, and proven to be highly beneficial to Norwich Union brokers, agents and adjustors.
Jennifer Slaughter for Skywire Software EMEA commented: “Norwich Union challenged us to build an efficient infrastructure that would draw information from a multitude of legacy and incoming back-office systems, and then present that information in a way that was timely and easy to access..”
