Update issued after FCA stops Scottish broker from trading

The Financial Services Compensation Scheme (FSCS) has opened for claims from customers of Arthur Temlett, trading as Abacus Insurance Consultants, after the FCA placed restrictions on the broker.

In January 2025, the FCA said it was concerned the Scottish broker may have been selling home or motor insurance and not passing premium payments on to the insurance provider.

As a result, restrictions were put in place, with it not allowed to carry out any regulated activities, including acting as an insurance broker.

The FCA also urged customers who purchased car and home insurance from the broker to contact their insurance providers to directly check that it is valid and in place.

The FSCS noted that sole trader Arthur Temlett was first authorised on 29 April 1988 and has been operating in the Dumfries area.

The scheme said it was currently working with the FCA and Police Scotland to gather relevant information.

“If you believe you have an FSCS protected claim for Arthur Temlett, you can now submit that to us, using our online claim service,” it said.

“FSCS is aware Police Scotland are in contact with Arthur Temlett’s customers. We will be providing Police Scotland with information to enable them to inform members of the public about FSCS and our claims process.

“We will be investigating Arthur Temlett to determine whether claims meet the qualifying conditions for FSCS to pay compensation and this may take some time. This means we have not yet established whether or not we will be able to pay compensation.”