Technology & Innovation Awards finalist 2020 Q&A: Digi2L’s claims portal reduces overall lifecycle

Here we feature Digi2L’s entry into Best use of AI

Digi2L entered its custom online claims management portal

What key achievement did your entry highlight?

The successful delivery of a custom online claims management portal, based on Rightpath Insurance Solutions’ unique and pioneering AI-driven ATICS system, enabling the automated assessment and validation of claims for a mass claims exercise, within just 7 days.

Over 50% of all claims received passed strict criteria for straight-through processing to payment stage, reducing the overall claims lifecycle.

Can you share data or testimonials to back up your bid to win?

The ATICS-based custom portal, deployed in just seven days, saw over 60,000 claimants register their claim within the first 24 hours, at its peak the portal was capturing 200 claims per minute.

What sets your firm apart from the other shortlisted contenders?

What sets Digi2L apart as a service provider to insurers is its ability to combine a practical understanding of leading-edge technology with years of extensive in-depth experience in the complexities of claims management provided by parent company, Rightpath Insurance Solutions. Digi2L applies its insight to unite both subjects for the benefit of the customer and the insurer, redefining the claims process. This is further supported by a proven track record in the delivery of added value service features that extend beyond the standard claim’s management model.

How will you celebrate if you are the victor?

Digi2L are currently working on further innovative enhancements to challenge the standard online claims management model and to assist insurers with efficiency and cost-saving new features.

If we are successful chosen as winners of the Insurance Times Tech & Innovation Awards ‘Best Use of AI’ category we will likely channel that considerable excitement back, as renewed energy, to deliver great results on our clients’ behalf.

Read more…How Covid-19 has impacted personal injury

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