Salvage company heads in new direction with major rebranding

National Salvage, the UK vehicle salvage operator, has rebranded as e2e Total Loss Vehicle Management [e2e].

The rebrand is part of the group’s service innovation plans and business growth goals, underpinned by new service standards and focus on performance. 

e2e says as part of the new brand, it will “reduce claim leakage, remove reputation risk and provide insurers with the opportunity to boost customer retention rates when managing total loss vehicle claims”.

Economic difference

The team says it can now negotiate and reduce inherited vehicle recovery and storage charges, therefore significantly reducing claim costs.

E2e will now depollute, dismantle and destroy all Cat A and Cat B vehicles on-site, issuing Certificates of Destruction. The company’s reclaimed parts network can provide insurers with quality checked, warranty supported reclaimed parts, dispatched overnight when ordered by 3pm.

This could prove to be the economic difference to a vehicle being determined repairable or a total loss, which gives the insurer the potential to take options to the customer, supporting loyalty and retention.

Insurance customers will benefit from stronger vehicle salvage resale values and faster sales, driven by the group’s focus on performance consistency.

E2e claims it now auctions over 2,000 vehicles every week and uniquely matches vehicles for sale with reclaimed parts availability.

As part of the relaunch, e2e is offering a free, three month trial of the major components of its end-to-end total loss vehicle management service, giving insurers the opportunity to benchmark its offering against other providers.

More planned for the year

Neil Joslin, chief operating officer at e2e said: “e2e will be a game changer for the salvage market and will see insurers rethinking their definition of a salvage partner.

“This is just the start and we have more initiatives planned for 2019. We are committed to outperforming the market when it comes to customer experience and protecting the environment, drawing on our valuable heritage and over 30 years’ industry experience.

“Alongside our total loss vehicle management service our reclaimed parts network is set to expand. Existing catalogued stocks of over 1 million parts will continually increase as members handle higher salvage volumes and their accredited engineers depollute and dismantle vehicles on site, continually re-stocking the group’s reclaimed parts’ warehouses.

“We are already talking to a number of insurers about the use of reclaimed parts to overcome potential delays in vehicle parts procurement from Europe.”