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More needs to be done to restore public trust in insurance, urges CII

2020-07-29T06:57:00

Customer trust

The industry body has proposed that insurers take a three-pronged approach to tackle falling levels of trust

The Chartered Insurance Institute has urged the industry to do more to restore public trust in the industry.

A recent survey of 1000 SMEs found that those that had been significantly affected by the Covid-19 pandemic lockdown were mainly concerned with policy exclusions, while those that weren’t saw renewal pricing as the main issue.

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