The Insurance Times Awards 2019 is just around the corner, with more than a 100 finalists attending at our fabulous new Grosvenor House venue on November 22
To see more fantastic Q&A’s from finalists, click here.
How we feature QBE’s entry into Fleet Product of the Year
What key achievement did your entry highlight?
We believe QBE is the only insurer to offer capacity across all vehicle types insured conventionally and non-conventionally. We maintain a disciplined and sustainable underwriting approach. We are open-minded and work in partnership to develop our knowledge, with motoring organisations such as Brake, RoSPA,
Confederation of Passenger Transport, Freight Transport Association, and other leading risk management providers. We are widening our claims network to provide customers with local and specialist services, as well as increasing the number of mobile and pop-up repairs to support customer choice, leading to less off-road time.
Can you share data or testimonials to back up your bid to win?
We’re investing heavily in data analytics and robotics to deliver faster decisions, fair and consistent settlements, and enhanced fraud prevention, so customers don’t pay the price for others’ dishonesty.
Where bots have been introduced, we’ve seen the time from claim creation to claim settlement improve dramatically. We’re also working with partners on the use of telematics and camera data to the point where we can send camera data straight through to our claims team within an hour of an incident, leading to faster decisions.
What sets your firm apart from the other shortlisted contenders?
Underwriting expertise and a customer-centred philosophy. QBE is regarded as a leader in certain sectors, for example we have over 50 years’ experience in bus and coach. We have grown in the motor sector by actively putting the customer at the centre of all our decisions. Everything we do at QBE is underpinned by our DNA.
We know it’s not just what we do that matters; how we do it makes the difference. We always put ourselves in our customers’ shoes.
How will you celebrate if you are the victor?
We are a team, and we’re at our best when we are working together and celebrating success together. As such, we’ll share the celebrations with all our people across Underwriting, Claims, Risk Solutions and Client solutions
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