Insurance Times Awards 2024: Bridgetech and DAC Beachcroft’s Nightingale platform speeds up Credit Hire claims

1. Why did you put yourselves forward for the Excellence in Claims Technology - Technology Service Provider category?

We entered this category as we feel that our submission, in partnership with DAC Beachcroft, details a truly exceptional market development, worthy of note.

We believe that technology is at its best when delivering real, tangible business benefit – and Nightingale, our platform for managing credit hire claims, provides huge financial and operational savings for each client.

Nightingale performs a highly complex, time-consuming task which previously relied heavily upon human beings, in just a few minutes, bringing absolute consistency of process and enormous time saving for all users. Harnessing technology and intelligent automation to make users more efficient and effective. 

2. What do you think makes your entry stand out and why should you win the award?

Managing credit hire claims and the enormous cost associated to them is one of the greatest challenges that our motor insurer clients face.

The volume of claims, their complexity and the associated financial demand presents a major operational and financial issue for all customers and relying solely on humans to remember vast amounts of detail, then process claims in a timely enough manner is proving unsustainable for many companies.

Nightingale speeds the process up – dramatically – from half a day to circa 10-15 minutes, meaning that clients can process more work, more quickly and settle claims at a more effective rate.

3. What would winning this award mean to you and your firm?

A large team of people from both Bridgetech and DAC Beachcroft has worked on Nightingale for the last 24 months or so and winning this award would be tremendous validation for their enormous efforts. Building a platform of such technological complexity takes a great deal of planning, scoping, building and testing.

Plus, when something is so new and innovative, the concept needs to be firmly established in the marketplace before clients will make a purchase. Thus, this has been a long and challenging journey, but we – and our clients – are now seeing the fruits of our labour.