Howden signs new multiyear deal as it looks to reduce cost of compliance

Howden has signed a new multiyear agreement with software provider FullCircl in a bid to boost client experiences and reduce the burden and costs of compliance.

The deal will see Howden use FullCircl’s SmartBroker product, which incorporates a package that integrates company information and compliance screening within the Acturis platform.

Howden will roll out the integrated package to its 2,000 Acturis users across the group.

The broker said the deal would help “drive efficiencies in the client acquisition and onboarding process and enhance the monitoring of its existing client book to help with client retention and growth”.

It also felt the deal would ensure “every part of the businesses is focused at all times on client needs, driving profitable growth whilst enhancing compliance efforts and reducing the Consumer Duty burden”.

’Joined up view’

The project initiative is driven in part by Carl Shuker, chief executive at Howden UK and Ireland.

“Howden has rapidly grown in recent years, organically and in part due to a number of acquisitions,” he said.

“As the businesses come together, we needed a joined up view of our client base in order to provide a consistent client experience.

“To do that, it required a single source of truth when it comes to the data and information we have on our clients. FullCircl was the missing link that now ensures all clients are entered into Acturis with accurate, consistent information, enabling Howden to join up clients across our core pillars.”

Andrew Yates, FullCircl’s chief executive, added: “Working with the Howden team has been a revelation – its vision and the way they are innovating to drive a consistent client experience, greater choice, value and service for their clients is truly trailblazing.

“We remain excited to work in partnership with Howden to see the many benefits this three year partnership come to fruition.”