Aviva enhances broker service as exposure management capabilities expanded

Aviva says it has enhanced service for brokers and customers after implementing new software to visualise risks and automate data processing.

Called Orchestra, the insurer began using the software back in 2021 after partnering with owner Symfos to expand its exposure management capability.

Since using the software, Aviva said it had removed inefficiencies through replacing spreadsheets, as well as gaining more insight into data on an ongoing basis.

And the portfolio roll-up process is now 60-70% quicker, which frees up the exposure management team to analyse the portfolio.

Aviva said the technology results in a better service for brokers and customers.

Karen Dayal, chief underwriting officer for commercial lines at Aviva, said: “The use of new technology has transformed our exposure management capabilities, meaning we’re more agile and efficient and can provide a better service to brokers and clients.

“As a business we’re always keen to enhance risk decisions, harness efficiencies and embrace new technologies to stay innovative and this is exactly what we’ve been able to achieve here.”

Weather

Orchestra has additional uses, including real-time awareness when customers have been impacted by an event.

This means that during forecasted weather events, such as storms, floods or hurricanes, exposure managers can identify insured risks that could be impacted.

Bao Cam, managing director and founder of Symfos, said: “Our mission is to provide the (re)insurance industry with the best-in-class pricing and portfolio management solution through our Orchestra platform.

”Through the collaborative work in extending Orchestra with Aviva, we are one step closer to achieving our goal.”