Analysis

How are the top insurers faring on complaints handling?

By 2023-07-04T10:35:00

complaints angry woman

Insurance DataLab analyses the top five insurers’ complaints handling performance, exclusively for Insurance Times.

With the deadline for Consumer Duty looming large on the horizon, companies across the UK general insurance (UKGI) landscape have been working hard to measure, analyse and benchmark their performance across a number of different metrics.

One of the most important measures for these new regulations – as highlighted by the FCA itself – is complaints handling.

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