All Expert Views articles – Page 25
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Online onlyThe Knowledge Expert View: Defining the customer outcome
Zurich commercial broker and claims services director Adrian Spencer talks about today’s claims experience and the vital role of the broker in ensuring the right outcome for policyholders
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Online onlyThe CII View: Insurance Trailblazers are putting employer need at the heart of apprenticehips
Daniel Pedley, public affairs manager at the CII, talks about the latest initiative to help promote apprenticehips, Trailblazers
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Online onlyExpert View: Analysing insurance relationships
Webhelp customer solutions director Dave Pattman talks churn and what the insurance industry can do to improve their level of renewals when desigining the digital customer journey
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Online onlyExpert View: Insurers, be ready for more digital disruption
Accenture managing director, digital and innovation Roy Jubraj talks about how insurers can best implement their digital strategies in the fast-paced digital revolution that has descended on the isnurance world
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Online onlyExpert View: Surviving and thriving in the digital era
SSP managing director Keychoice, insurer partnerships and data services Adrian Coupland talks about how insurers have to rise to the challenge being presented by potential disruptors to the insurance industry
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Online onlyExpert View: Giving advice is a legal minefield for charities
Ecclesiastical commercial director Adrian Saunders talks about how charities could be exposing themselves to the risk of legal action from the very people they are trying to help due to a lack of appropriate cover
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AgendaThe Knowledge Expert View: Supply chain risk – sleepless nights can be a thing of the past
Zurich Insurance global supply chain product leader, global corporate, Nick Wildgoose puts risk under the microscope and looks at how to banish those supply chain jitters
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AgendaExpert View: What makes your service different?
Manchester Underwriting Management business development and marketing director Richard Webb on why good service is about more than ticking boxes and how experience is key to solving problems
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Online onlyThe CII View: What a successful apprenticeship looks like
Daniel Pedley, public affairs manager at the CII, talks about the elements needed to make an apprenticeship scheme successful and how insurers can benefit from getting it right
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AgendaExpert View: Solicitors need a seat on fraud taskforce
Carpenters Law partner Donna Scully on why the omission of claimant representatives from the government’s fraud taskforce is a grave oversight in the industry’s ongoing fight against insurance fraud
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Online onlyThe CII View: The current state of apprenticeships
Following the success of National Apprenticeships Week in March and the launch of Apprenticeships LIVE, Daniel Pedley, public affairs manager at the CII, talks apprenticeships and how insurance firms of all sizes can get involved
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Online onlyThe Knowledge - Expert View: Commercial lines – broker-insurer collaboration
Richard Coleman managing director, commercial broker, Zurich UK talks about his optimism for commercial lines brokers in 2015 and how regulation will have a big part to play in the fortunes of the broker market
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The KnowledgeThe Knowledge - Expert View: Use it well, or lose it – managing and maintaining your business reputation
Jason Eatock, head of SME, Zurich Insurance, says that while SMEs are more aware than ever about the need to protect reputation, they need help from brokers to take the right steps
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AgendaThe Knowledge - Expert View: Underinsurance is a business problem, but a broker opportunity
Adrian McGuire, head of commercial broker property - product underwriting, Zurich Insurance, gives his view of the problem of underinsurance and what brokers can do to tackle it
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Online onlyExpert View: Are you ready for the empowered customer?
Guidewire’s product marketing manager, Europe, Middle East and Africa, on how the insurance industry must meet the demands of the modern consumer
