Howard Posner, the chief executive of Halifax General Insurance, branded the argument that offshoring increases the level of skill in the industry as “nonsense and lies”.
But, speaking at the CII conference, AXA commercial distribution director Mark Cliff said that offshoring was not de-skilling. “The calibre of individuals is very high in India. They are generally 2:1 graduates.”
Pierre Lefevre, chairman and chief executive of Groupama said: “The problem is that we don't give an incentive to those who are interested in training and we don't value skills as much as we should. If we tell people that we can do their job 60% cheaper in India, it doesn't put a lot of value on the skills that they have.”
