Chubb and Crawford launch one-stop cyber claims service

Global loss adjuster Crawford & Company has signed a deal with Chubb to provide a 24-hour service to policyholders that want to report cyber incidents.

The platform which will also offer risk management support will be available to current and future policyholders who purchase cyber cover through Chubb in Europe.

Crawford said its managers would help clients to navigate through the complexities of a cyber incident from start to finish and offer access to a global network of crisis management service providers.

The offering is designed to meet the needs of a wide range of international and domestic organisations across Europe, including both larger and middle-market companies in Continental Europe and the UK and Ireland.

The service also includes access to Chubb’s global underwriting and claims network, including, dedicated cyber teams in Europe and the US.

It will be further supported by third-party local incident response experts, coordinated by Chubb.

Chubb Continental Europe regional manager for cyber risk Kyle Bryant said: “Brokers and clients have told us they want to see less pushing of cyber products by insurers and coordinated risk management solutions.

“24/7 incident response is a key component of our response. Insureds and brokers can be confident that they are getting direct engagement with a partner who will help them understand and manage the growing challenge of cyber risk.”