Unique insight into broker attitudes to insurer service

For the past 16 years, Insurance Times has been conducting the annual Broker Service Survey (BSS). Each year our research team works with all insurers to create a survey that investigates key service and product areas that can help drive your business forward. In order to be part of the next stages of the report, each insurer must receive 100 or more broker responses.

Each year brokers from across the nation take part to provide feedback that can help the direction of future product, services and more. The insight gained from the survey results in creating the following aspects:

• The Insurance Times Commercial and Personal Lines Online Star Ratings listings – Each insurer that reaches the threshold required will be included in the online star ratings. Each insurer that meets the requirements will have their own profile page which contains their star ratings, intermediated strategy, broker feedback and more, written by Insurance Times.

• NEW FOR THIS YEAR. To enable insurers to put their Five Star ratings in context we will be publishing the Five Star results early on an embargoed basis to give insurers the opportunity to explain their service approach through sponsored content. Insurers will also be able to highlight key contacts and embed direct links to their own websites. This will directly connect brokers analysing the Five Star results with your key decision makers.

Please visit the following to visit last years commercial and personal online ratings

The Insurance Times research offering includes:

• The Insurance Times Commercial Lines Five Star Report – this report will be available to order and is available to Insurance Times subscribers. Sponsorship opportunities are available. This report will be viewed by subscribers and brokers across the nation.

• The Insurance Times Personal Lines Five Star Report - this report will be available to order and is available to Insurance Times subscribers. Sponsorship opportunities are available. This report will be viewed by subscribers and brokers across the nation.

• The Insurance Times Commercial Lines Data Insight Book – the Data Insight Excel workbook contains in-depth analysis into all areas investigated within the survey. From analysis into broker groups such as large, small, network, top 50, SME, mid-corporate brokers to granular feedback in key service and product areas on all insurers involved in the survey. In addition, in-depth analysis is included in the five service areas investigated in areas such as claims, relationship management, documentation, quality of cover and underwriting to see which areas insurers are delivering for brokers. Other insight such as broker profiles, future product opportunities, broker concerns and much more is included. To receive the contents page of last years data insight book and understand more on what is included please contact a member of the team below.

• The Insurance Times Personal Lines Data Insight Book – the data insight book contains in-depth analysis into all areas investigated within the survey. From analysis into broker groups such as large, small, network, top50, SME, mid-corporate brokers to granular feedback in key service and product areas on all insurers involved in the survey. In addition, in-depth analysis is included in the five service areas investigated in areas such as claims, relationship management, documentation, quality of cover and underwriting to see which areas you are succeeding in amongst brokers. Furthermore, insight areas such as broker profiles, future product opportunities, broker concerns and much more is included. To receive the contents page of last year’s data insight book and understand more on what is included please contact a member of the team below.

• Licenses – the Five Star ratings are produced for brokers to use to compare insurers. The data in the microsites, printed reports and Data Insight workbooks is for your own internal, personal, private non-commercial use only. If as an insurer you want to refer to the Five Star ratings or the rankings in your marketing communications, you can purchase a licence giving you the right to do so.

For further information please contact a member of the team below: