Biba 2014: Lord Hunt calls on brokers to put customers first

Biba chairman Lord Hunt has called on brokers to help the government’s Growth Action Plan and deliver innovations for the market and make sure customers are at the heart of their business. 

Speaking at the Biba 2014 conference in Manchester, Lord Hunt said brokers should be “setting the gold standard for advice” and provide customers with the peace of mind they need when buying insurance. 

He also told delegates at the event that due to the “tough, complex and uncertain times” the UK is currently experiencing that there is a “clear and urgent need for expert and trusted advice”. 

Brokers heard that this presented them with a golden opportunity, and Lord Hunt called on them to capitalise on the current state of the market and fulfil the role customers needed them to.