Now that you know our key selections from the legal, political and insurer circles, read on for the loss adjusters driving change in claims
Following on from part 1 and part 2 of our sector-by-sector rundown of the top 20 personalities in the claims arena, here are our picks from the influential players from within the loss adjusters.
Come back to the Claims & Liabilities channel tomorrow for the final instalment, covering the up-and-comers in claims.
Charles Crawford
Chief executive, Davies Group
Age: 46; years in industry: 25
Who? Crawford was a graduate trainee with Royal Insurance, becoming development underwriter for Royal in East Anglia and then Head Office Motor Underwriter in Liverpool. He spent 10 years at Churchill in a variety of executive roles including technical/underwriting director and IT director. In 2003, RBS bought the company and Crawford went on to become managing director of the partnerships and international business. He joined Davies, one of the UK’s largest loss adjusters, as CEO in 2010.
Notable achievement: Davies scooped the award for loss adjuster of the year at the most recent Insurance Times Awards.
Importance in 2011: Crawford is set to be a guiding force as loss adjusting comes under pressure to cope with changing client demands.
Claims clout:
Kieran Rigby
Chief executive officer, GAB Robins Holdings UK
Age: 46; years in industry: Nearly 30
Who? In 1998, Rigby was appointed chief executive of GAB Robins Ireland, and become chief executive of company divisions in Australia in 2002 and in Asia-Pacific in 2004. A year later, he was appointed chief executive at GAB Robins UK and chief operating officer at GAB Robins International. In April 2009, he led a management buy-out of the company and with a current UK turnover of £50m, Rigby has made the company a driving force in UK loss adjusting once again.
Notable achievement: Turning around the fortunes of an ailing GAB Robins, which had been flagging under the weight of its pension deficit.
Importance in 2011: As the company focuses on growing its UK and international global markets business, Rigby’s decisions will continue to shape the loss adjusting sector.
Claims clout:
Phil McNeilage
Chief executive officer, Cunningham Lindsey UK
Age: 51; years in industry: 31
Who? McNeilage began his career with Ellis & Buckle in 1980 as a trainee adjuster, quickly progressing to become area director. He was then appointed to the board of directors in 1997. Following the merger with Cunningham Group in 1998, McNeilage was appointed operations director leading to him ultimately taking over the top role in Cunningham Lindsey UK in 2006. With a £100m turnover Cunningham Lindsey is the largest company in the loss-adjusting sector and continues to grow, by 6% in 2010, making it a key player.
Notable achievement: McNeilage led the successful merger of Ellis & Buckle and the Cunningham Group 13 years ago.
Importance in 2011: Expanding business in the London market.
Claims clout:
Benedict Burke
Chief executive officer, Crawford & Company
Age: 50; years in industry: 30
Who? Burke joined GAB Robins as a trainee when he graduated from university in 1981. He rose through the ranks of GAB Robins, becoming chief operating officer in 2000. He left in 2003 to become managing director of Crawford, scooping the top job five years later.
Notable achievement: Restructuring of Crawford’s general insurance business into six clearly defined business sectors to improve the overall performance of the business.
Importance in 2011: Taking annual UK revenue at Crawford from £80m to £100m within three years.
Claims clout:
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