Defaqto CEO, John Milliken

John Milliken and Sam Leonard-Williams: Consumer trust pays dividends

2025-10-14T07:00:00+01:00By

In a world where consumers have access to more information than ever, is trust becoming one of the most valuable assets a company can have?

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AI

How agentic AI can improve customer outcomes and balance sheets

2025-10-08T06:00:00+01:00By

‘You need to be sure that you can trust the system, in particular in claims,’ says chief product officer

lilleyplummer16x9

Premier League club West Ham names commercial broker as official insurance partner

2025-07-24T10:42:00+01:00By

’Together, we look forward to achieving great things on and off the pitch,’ says managing director

AI answering phone

Briefing: How UKGI should respond as AI becomes more popular with consumers

2025-10-09T09:00:00+01:00By

Relevant research finds that the number of customers who are comfortable with artificial intelligence deciding their policy price without human intervention rose from 31% in 2024 to 37% in 2025

protection gap

Briefing: Protection gap warning poses real questions for UKGI

2025-10-08T10:00:00+01:00By

Although some regulators and clients may question the role of insurance brokers, trade organisation emphasises that ‘specialty brokers are the connective tissue of the global insurance market’