All carriers were ranked above the mid-point.
Willis Group Holdings has conducted its first global carrier evaluation survey.
A summary of the survey findings was released today.
Over 2,500 Willis employees worldwide participated in the survey and benchmarked 80 carrier groups against four categories including underwriting, policy administration, claims performance and service activities. Respondents were experienced, with 62% having been in the insurance industry for more than 10 years.
Willis said the survey offered encouraging results for the carriers ranked by Willis Associates.
According to the results, on a scale of 1 to 10 all carriers were ranked above the mid-point. In addition, nearly half of the 80 carrier groups received a mean score of 7 or greater. None scored more than 8. The results also suggest that no group of carriers offered truly superior performance across all categories.
Joe Plumeri, Chairman and CEO of Willis said, “The results of the carrier evaluation survey will be critical to us going forward, as we are committed to placing our clients’ business with those carriers who best meet their needs. We will use the results to enhance our services to our clients, working together with insurers to raise the standards of performance - theirs and ours. This goes to the principle, close to my heart, of clients having confidence and faith in our industry and moving Willis forward into our next chapter.”
