More than 90% of shoppers do not understand the risks associated with internet shopping, delegates at the conference heard.
A survey of the association's members working in the retailing sector found that more than 60% of retail managers also did not fully understand the risks involved.
Members of Airmic's retailers' special interest group said the biggest risks faced by companies selling on the internet were loss of reputation, falling customer services standards and fraud.
The compensation culture had also become more noticeable in the retail sector over the past year, 70% of survey respondents said.
In addition, more than 90% said the “blame and claim” trend was a medium to major risk to retailers.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
