Jim Donaldson joins in new senior operations role.
Towergate had announced the appointment of Jim Donaldson in a new senior operations role in the Towergate Broking Division.
He joins from Royal Bank of Scotland Insurance where he was head of operations with responsibility for over 600 staff in customer-facing operations worldwide, including sales, customer service, travel claims and medical emergency assistance.
Before joining RBS Insurance in 2004 Donaldson was a Commander in the Royal Navy.
He will be responsible for leading a number of change management projects with an initial focus on organic growth through Towergate's existing client base.
Donaldson said: “I’m very pleased to have the opportunity to work alongside a team of highly talented people to develop change-orientated and performance management programmes for the future.
"Towergate is at an exciting phase in its development and I’m confident that the group will continue to pioneer change and create new models for the insurance industry.”
Amanda Blanc, CEO of Towergate Broking said: “Jim has a track record as a highly effective, results-oriented senior manager with a considerable knowledge of customer service operations.
"He will bring unparalleled experience and value to our broking businesses, leading the way in our drive to grow our business organically in all key areas of our operations.”
