Service provide wide range of services
Thomas Miller, which manages leading shipping and transport insurance mutuals, has launched a claims management service, Thomas Miller Claims Management (TMCM).
The company said the TMCM would provide cost-effective services which complement Thomas Miller’s other transport insurance services. TMCM handles a wide range of claims from routine customer complaints to high-value litigation, as well as providing emergency response to problems anywhere in the world.
"Increasing financial costs, a shortage of suitably qualified staff and growing complexity of retained risks are leading transport and other organisations to outsource the management of their claims to TMCM," Thomas Miller said.
"Over the years, cost cutting has left many companies’ insurance departments under resourced, whilst at the same time the claims environment has become more complicated. In particular, deductibles have increased steadily, presenting in-house teams with more risk to manage."
TMCM chief executive Peter Jackson said: “A number of our clients approached us to take over some or all of their claims functions and from this we have seen an opportunity that we believe will have wide appeal. We have already secured contracts with organisations that have had little or no previous contact with Thomas Miller.”
Jackson added: “When you look at our range of skills and experience, there isn’t much we can’t do on claims and we intend to extend our activities into the non-marine sector. Many other industries face the same sorts of problems as the shipping industry, such as property damage, medical emergencies, and long-tailed liabilities such as asbestos claims.”
