All The people articles – Page 7
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IT InterviewStanding for re-election as Insurance Institute of Manchester's next president – Broadway’s Eleanor Moore
Broadway Insurance Broker’s director of private clients Eleanor Moore tells Insurance Times about her plans as she stands for re-election as president of the Insurance Institute of Manchester
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Features‘Unintended consequences’ of whiplash reforms inevitable says MoJ
At Insurance Times’s first Fraud Charter event of the year - held virtually - delegates debated the ins and outs of the new whiplash portal
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IT InterviewMarkel UK crowned three-time champion in five-star commercial lines report
Markel UK has received a five-star rating from brokers for three years running in Insurance Times’s Five Star Rating Report: Commercial Lines. The insurer shares the secrets of its success and explains why the pandemic was a key opportunity
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IT InterviewGRP to supercharge growth of Marsh UK Networks amid acquisition spree
Mike Bruce, chief executive at GRP, tells Insurance Times about his plans for 2021 following three acquisitions in the first quarter of the year
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IT InterviewHiscox attributes five-star personal lines rating to ‘strong and very competitive’ products
The insurer’s distribution director adds that the firm ‘won’t rest on our laurels’ and that customer service will continue to be a focal point
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IT InterviewA-Plan and Howden Group partnership ‘is very much around growth opportunity’
A-Plan’s group chief executive says the acquisition ‘just makes great sense’ because the broker operates ‘in a market where Howden are just very underweight’
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IT InterviewStaying relevant is ‘the biggest, most interesting challenge out of this pandemic’ – David Howden
Plus, Howden Group’s chief executive believes the current hard market ‘will certainly sort the wheat from the chaff’
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NewsLeading the e-scooter revolution as Covid-19 fast-tracks technology’s insurance role – Zego’s Harry Franks
Zego has led the charge with the e-scooter revolution after several key partnerships, acquiring an insurance licence and tripling its staff headcount, now its co-founder and chief business development officer Harry Franks tells Insurance Times how the pandemic has benefited insurtechs
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IT InterviewCovea continues ‘to put the customer at the heart of everything we do’ – Sue Coffey
Plus, the insurer is working to create virtual touch points with intermediaries as it looks to expand its distribution channels
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NewsBuilding a boutique broker in the time of Covid-19 – Broadway’s Daniel Lloyd-John
Hitting £500,000 gross written premium just three months after launching specialist boutique broker Broadway Insurance Brokers’s founder and chief executive Daniel Lloyd-John tells Insurance Times about his plans for 2021 and why the North West is the ’perfect place’ for his proposition
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IT Interview‘Personal relationships really matter in this industry’ – SRG’s Downey
SRG boss Warren Downey learned his trade from some of the best and brightest names within UK broking – he tells Insurance Times his story and route to leadership
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News‘Being prepared is key’ – FSCS chief executive Caroline Rainbird on navigating the next financial crisis
The Covid-19 pandemic has seen businesses work in “unprecedented circumstances”, according to the FSCS chief executive. She tells Insurance Times how the pandemic has allowed the firm to think differently
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IT InterviewCustomer engagement set to be boosted by greater use of digital and AI, says Ageas claims director
With the Covid-19 pandemic accelerating both customer and staff comfort in using digital communications and processes, insurer and customer engagement is expected to go up a notch in 2021, predicts UK claims boss
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NewsFCA ‘still worried about’ poor behaviour by claims management companies
Industry experts notice a more aggressive approach from CMCs, including cold calling, but the FCA confirms it is looking to stamp out bad habits in this section of the insurance market
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IT InterviewTelematics reaching mainstream ‘tipping point’ — Carrot boss
There has never ‘been a brighter future for telematics’ as the Covid-19 pandemic has ‘focused people’s attention’ says telematics business head
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IT InterviewTechnology is still the ‘bedrock of our business’ – CFC Underwriting’s Dave Walsh
With CFC Underwriting making it onto Insurance Times’s Top 50 Brokers podium yet again, the firm’s chief executive and founder Dave Walsh discusses how it started out in the dot-com era, emphasising that technology is still at the business’s heart today
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IT Interview‘Mediocrity cannot be tolerated’ in impending LiP portal says Minster Law boss
Although the Litigants in Person portal is pencilled in for an April 2021 launch date, Shirley Woolham warns that unless it is ‘absolutely workable’, then further delays should be recommended
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IT InterviewOke Eleazu Bought by Many’s COO on improving racial diversity in insurance
Bought by Many’s chief operating officer, Oke Eleazu tells Insurance Times about his plans to combat systemic racism and increase diversity in senior roles after being inspired by his daughter to take a stand
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IT InterviewTara Waite on why being Premium Credit’s chief exec is a ‘natural fit’
Premium Credit’s chief executive Tara Waite reflects on her time at the top against the backdrop of the Covid-19 pandemic
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IT InterviewIndustry-wide focus on inclusion ‘does tell a different story about our sector’ says ABI’s Evans
Following the business interruption insurance backlash surrounding the FCA’s test case, the ABI’s director general believes the sector’s recent focus on diversity, inclusion and mental health can help mitigate insurers’ reputational damage
