All The market articles – Page 12
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FeaturesThe Big Question September 2021: How can the insurance industry best marry technology and a human touch?
Automation in the insurance sector is booming as many businesses continue to invest in digitalisation. Insurance Times asks how the industry can effectively combine technology and a human touch
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News AnalysisSpoof ads rife for insurers and brokers despite Google crack down
The FCA seeks to resolve ’the root cause’ of fraudulent adverts. But the government’s Online Safety Bill needs to be broadened if it is to play an important role here
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FeaturesBrokers embrace consolidation talent fallout
Opportunities are afoot for independent brokers to secure the cream of the crop in broking talent as consolidation tsunami leaves talent ‘deeply disenfranchised’ with new ownership
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IT InterviewIncoming Hiscox chief executive Aki Hussain sees ‘opportunities everywhere’
Despite handing over the reins, Masojada confirms he won’t be completely exiting the insurance market come January 2022
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News AnalysisRansomware surge could see cyber become next Covid-related crisis
Cyber-linked business interruption cover ’should be viewed as vital’ as research confirms that 17% of UK businesses have experienced more cyber attacks since Covid-introduced homeworking measures
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IT InterviewMatt Connolly: Insurtech M&A takes ‘upward swing’ as pandemic bolsters digital transformation
Sønr’s chief executive predicts that insurtech M&A will double in 2021 – so far, 45 deals have been completed in the first six months of the year
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FeaturesThe Big Question July – August 2021: With mental health in mind, what should the insurance industry consider as staff return to the office post-lockdown?
With lockdown restrictions easing, many people are no longer working from home. With employees’ mental health in mind, Insurance Times asks the sector what it should consider as staff return to the office post-pandemic
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IT InterviewJohn Fowle: Time to focus on core relationships and ‘deliver on our promises’
Following Chaucer Group’s acquisition by China Re in 2018, now ‘is the time for growth’ says chief executive
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IT InterviewPaul Anscombe: Looking after staff is ‘really important’ in M&A to retain clients
Following a hat-trick of acquisitions in May, Seventeen Group is building scale to maintain its independence says chief executive
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FeaturesTop insurers and brokers for customer experience revealed
While motor insurers battle it out for first place when it comes to customer experience, Insurance DataLab showcases the impact of poor complaints handling on CX, analysing whether brokers or insurers have the upper hand statistically
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IT InterviewMark Pierce: HNW sector experiencing claims cost uptick due to ‘sharp increase in building costs’
However, the sector is already returning to in-person visits so clients can access ‘the hands-on, professional approach and experience of an adjuster’
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IT InterviewScott Egan: There will be ‘no radical about-turns’ in RSA’s strategy following Intact takeover
Instead, RSA’s new owners will help the insurer ‘accelerate our plans’ around ‘outperformance’
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FeaturesPrice walking proposals ‘eclipsed’ fair value impact on SME insurance
Brokers still have a lot to discuss ahead of implementing the FCA’s proposals on fair value this year, including considerations around commissions
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FeaturesThe Big Question June 2021: What steps are insurance firms taking to combat climate change?
ShareAction’s latest data revealed that insurance companies are failing to use their influence to fight climate change. In response to this and in recognition of World Environment Day this June, Insurance Times asks insurance businesses what action they are taking to reduce damage to the planet
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FeaturesData enrichment is a ‘great opportunity’ for insurers to ‘sharpen their pencil’
Moving past the pandemic, industry improvements will be data led, says analytics company
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FeaturesTop five insurers ranked on underwriting performance – which is the most profitable?
The latest analysis of insurers’ SFCRs for 2020 has revealed that being the biggest business is not always best. Insurance Times and Insurance DataLab take a closer look at the financial results from the five biggest underwriters…
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FeaturesBrokers continue to look to carriers as they seek senior staff
The arrival of Aviva’s former chief distribution officer Phil Bayles at Ardonagh Advisory is the latest in a line of senior insurance figures that have moved from carrier to broker
