Story of the Day – Page 18
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IT InterviewWayne Jefferson: ‘ETrading will ultimately become more complex’
’We don’t want unwieldy question sets that become way too complicated for a customer and put them off eTrading,’ says head of eTrading
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News‘New breed’ of MGAs spearheading sector growth – Xceedance
A hybrid fronting model for MGA capacity is gaining more traction, says head of commercial insurance and distribution
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NewsBroker ‘winners’ are those that embed ‘intelligent automation into workflows’ – Applied Systems
Artificial intelligence can support brokers in being more ‘efficient, effective and responsive’, says chief product officer
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News AnalysisUkraine’s resilience poses questions for insurers for when the war ends
Contributor Jon Guy shares his perspective on how rebuilding Ukraine post-war could impact the UK insurance market, with finances, supply chains and resourcing likely to be in scope
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NewsAI will enhance, not replace, human interactions in Lloyd’s market
’The key message is that digital is not going to replace humans’, says deputy chief underwriting officer, but will ’improve productivity in the market’
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IT InterviewInsurers will need to take the pain if they are to make the most of AI – Esure
Having the right underlying systems in place to support AI functionality is crucial, according to insurer’s chief customer officer
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IT InterviewChris Rolland: ‘Doing the right thing’ as a competitive advantage
’That flight to quality that we’ve seen across the insurance industry in the past few years has become more important, especially in travel insurance,’ says chief executive
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IT InterviewChris Newton: Send Technology is focused on ‘solving real world problems for underwriters’
Chief technology officer believes the commercial insurance sector is ’ripe for disruption’
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News AnalysisIn Focus: Are cyber insurers prepared for BI claims after July’s global outage incident?
Head of claims reports that cyber is an ‘ever-changing’ risk and that there is more variety in how BI claims can now present themselves
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NewsFraud in H1 2024 being driven by casualty and ‘large increase’ in commercial claims – Allianz
’There’s a dire need for us to keep raising awareness, because brokers are almost crying out for support [from insurers],’ says head of counter fraud
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IT InterviewMarkel’s success relies on ‘having the right people’ to pick up broker calls
A business can have the ’best trained staff, but if employees are not willing to pick up the phone, no amount of technology will make a difference,’ says underwriting director
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IT InterviewSimon Lancaster: SJL Insurance seeks ‘to provide that link between broker and underwriter’
Chief executive outlines ‘fiercely independent’ wholesale broker’s organic growth trajectory, emphasising that the firm is ‘still very much a relationship business’
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IT InterviewTheo Duchen: ‘More work to do’ around eTrading complex insurance products
’Complex [risks are] not that easy to compare. [They often have] terms and conditions which need quite a lot of interpretation,’ says co-chief executive
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IT InterviewSam White: Stella Insurance is focused on ‘solving the problem, not owning the proposition’ for domestic abuse policy
Chief executive would ’love to see domestic abuse and rape crisis support embedded in all home and motor insurance policies’
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News AnalysisAre there high stakes for AR networks following Aub and Movo Group deal?
Insurance Times considers the nuances of Aub Group’s recent investment into UK-based Movo, which sees the Australian parent grow the number of AR networks within its portfolio
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IT InterviewJason Storah: Insurance must be ‘more deliberate’ in ‘attracting and fostering talent’
Aviva seeks to collaborate with brokers on ‘really valuable’ talent attraction, alongside continuing to invest in measures designed to bolster brokers’ businesses and cement working partnerships
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IT InterviewLiz Latter: Qlaims’ mission to bring concierge claims management to the mainstream
’To be able to give clients support at that moment in time when they most need us is just the right thing to do,’ says chief executive
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News AnalysisThe Big Question: Where can the FCA streamline its rulebook in line with Consumer Duty linked review?
Insurance Times asks industry experts about where the FCA can simplify its rules to avoid duplication with Consumer Duty regulation
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News AnalysisWhat are the best performing business lines in UKGI?
Insurance DataLab reveals exclusive analysis of the five largest business lines in UK general insurance, detailing which products are currently the most profitable
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News Analysis‘Calmer waters’ for reinsurance in 2024 signals innovation opportunity
However, no new startups appear to be taking advantage of ‘gradual softening’ market conditions and some reinsurers are described by primary firms as ‘opportunistic’ in their bid for growth
