Story of the Day – Page 11
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News AnalysisDoes premium finance need fixing?
Are premium finance products fighting underinsurance or providing ‘pain’ for ‘customers who are the least financially resilient’? Insurance Times takes a closer look…
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News AnalysisThe Big Question: How would you describe Blueprint Two’s progress so far and is it on track to support the market efficiently?
Insurance Times asks experts about the progress of Blueprint Two and whether the digital transformation programme will be effective
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News AnalysisSecuring younger staff: How is the insurance sector seeking to change its age profile?
Graduate schemes cannot be the only talent attraction tool in insurance firms’ arsenal if they wish to change the age profile of the industry
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IT InterviewDuncan Pritchard: MGA model’s power allows for a ‘nimble’ response
’Covid gave MGAs an opportunity to showcase themselves,’ says founder and managing director
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News AnalysisData is the key for driving autonomous vehicle launch on UK roads
Industry commentators agree that there are still a number of question marks to be addressed before the insurance of self-driving cars can become a reality
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IT InterviewTara Foley: Consumer Duty is ‘not a one and done’ regulation
Insurer chief executive says the implementation of the new rules has ‘required significant effort and focus’
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News AnalysisIn Focus: Industry responds to Labour’s promises on car insurance
As the Labour party vows to tackle ’out of control’ premiums, industry experts respond to politicians’ pledges
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IT InterviewEddie Longworth: Claims Champion award has boosted momentum around AI code of conduct
Award winner ‘overwhelmed’ by victory, thanking ‘large team of volunteers’ who contributed to project that helped secure the recognition
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News AnalysisIn Focus: How can insurance firms address pricing and reputational challenges arising from the ethnicity penalty?
Citizens Advice coined the term ‘ethnicity penalty’ in 2022 to describe when people of colour pay higher insurance premiums than white people – how is the sector ensuring that ethnicity is not influencing pricing?
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IT InterviewConny Kalcher: Transforming the insurance customer experience block by block
’What we are doing is moving a whole super tanker that’s used to working one way to work in a different way,’ says group chief customer officer
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News AnalysisChallenges for travel insurers as tourism returns to pre-pandemic levels
Insurance Times reviews the current landscape in the travel insurance sector following the tumultuous years of the Covid-19 pandemic
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IT InterviewGeorgina Davis: Zurich helping brokers avoid ‘computer says no’ problem when trading
’We have, 100%, all real people behind our online platforms,’ says head of broker proposition and distribution
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IT InterviewAnn Owen: Aviva Private Clients ‘focused on claims service’ in high net worth sector
’We are staffed up because it’s not an option to not pick up the phone,’ says managing director
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IT InterviewPhil Michell: AI holds ‘opportunities’ to address ‘black and white situation’ with vulnerable customers
’The challenge is only [a] few customers will actually declare themselves as vulnerable when asked,’ says director
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News AnalysisNew research shows flexibility in working practices is vital in insurance sector’s war for talent
A full third of surveyed companies in the insurance sector did not mandate any days in the office according to the results of the UK Insurance Working Policy Report
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IT InterviewAnt Middle: M&A will provide Ageas UK with ‘optionality for the future’
Chief executive eyes new product lines and M&A opportunities as personal lines insurer plots out its next three to five-year strategy
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IT InterviewTom Downey: Pen Underwriting plans to use M&A to build ‘a much more specialist, niche business’
Chief executive strives for MGA to be ‘magic in the middle’ between capacity partners and brokers as it looks to hit £1bn GWP by year-end
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News AnalysisConsolidation leads to capacity squeeze in HNW market
M&A of high net worth focused businesses has created ‘one of the hardest markets’ for placing these specialist risks, says broker managing director
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News AnalysisThe Big Question: What was the most important lesson learnt at the Biba Conference 2024?
Industry leaders reflect on the most significant lessons they learned at this year’s conference, or the key takeaways they took back to their businesses
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News AnalysisTechTalk: A short history of eTrading – and its future in the market
’To me, eTrading is like water running through pipes – it’s a facilitator. Any modern insurer or broker now just expects it to be there,’ says managing director
