Broker Service Survey

Broker Service Survey

star rating

Insurance Times reveals headline results from 2023’s Five Star Rating Report: Commercial and Personal Lines

The results from Insurance Times’ Five Star Rating Report: Commercial and Personal Lines 2023 are now available - how have UKGI brokers rated commercial and personal lines insurers this year?

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Insurance Times launches annual Broker Service Survey for 2024/25

UK general insurance brokers have the opportunity to provide feedback on insurer service for both personal and commercial lines in Insurance Times annual benchmarking survey

star rating

Insurance Times reveals headline results from 2023’s Five Star Rating Report: Commercial and Personal Lines

The results from Insurance Times’ Five Star Rating Report: Commercial and Personal Lines 2023 are now available - how have UKGI brokers rated commercial and personal lines insurers this year?

survey (3)

Broker Service Survey 2022/23: How many stars do your insurer partners deserve?

Brokers nationwide can now participate in the annual Insurance Times Broker Service Survey for 2022/23.

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‘Doing what we say we will do’ leads Covéa Insurance to five star rating in 2022’s commercial lines report

Brokers have a ‘right to expect’ promises to be delivered, says commercial operations and distribution director

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Aviva recaptures commercial line five star rating following broker engagement drive

The insurer has pursued ‘rigorous engagement’ with brokers in an effort to be ‘visible and engaged’ during the Covid-19 pandemic

sustainability

Markel UK attributes four star report rating to sustainability focus

The insurer has also sought to ensure that Covid-19 has not been ‘an excuse not to pay’ claims, says divisional director

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Q&A: People and sustainability focus key drivers for Markel's five star successes

Markel UK’s sales and marketing director Nic Brown speaks to Insurance Times about the insurer’s recent star ratings from brokers, explaining what has contributed to the business’ successful relationships to date

money, cash, uk

Q&A: Allianz fully or part settled 93% of its Covid-linked claims where policy wordings provide cover

As Insurance Times conducts this year’s Broker Service Survey, Nick Hobbs, chief regions and distribution officer at Allianz UK, explains why claims are at the core of the insurer’s proposition and how the business is looking to reforge its relationships with brokers

trusted partner

‘Trust is at the heart’ of Covéa Insurance’s five star service success

As the surveys for the 2021/22 Insurance Times five star rating reports were launched last month, Covéa Insurance explains what has kept the underwriter in the number one spot for both commercial and personal lines for the past three years

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Broker Service Survey 2021/2022: How many stars do your insurer partners deserve?

The annual Insurance Times Broker Service Survey 2021/22 is now open to brokers nationwide. Brokers - how well has your insurer supported you during the last 12 months?

phil bayles

Aviva strives to strengthen broker relationships to regain star rating

The insurer plans to use a data-led approach to match brokers’ clients with suitable cover following mixed results in Insurance Times’s Five Star Rating Report: Commercial Lines 2020/21 

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Revealed: Two commercial lines insurers awarded five stars each by brokers

The results are in from this year’s Five Star Rating Report: Commercial Lines –  which insurers and brokers were ranked as best in their field? Can you guess?