The insurance claims process is still highly inefficient, with 61% of claims handler time spent on unnecessary administration and paperwork, new research has found.
The technology firm that carried out the research, ClaimNet, said the insurance industry was still struggling to address legacy system issues and the organisation of data.
Over 50% of respondents to a ClaimNet survey said they had no active e-claims project. The biggest single issues were perceived to be customer service improvement and supplier integration and management.
A ClaimNet spokesman said with the use of technology, "claims departments will be able to overcome the barriers to customer service improvement".
